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Will this tablet work without an active SIM card?
CLITAR83
Member

Will this tablet work without an active SIM card? I discontinued my data services on this tablet last month thinking I could still use it with wifi. It says I am connected and have an excellent connection, but when trying to do anything that requires an internet connection it keeps saying I need to turn on data or connect to wifi. Please help. Did a factory reset thinking that would help and now i can't even get it set back up because it thinks there is no internet connection.

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Re: Will this tablet work without an active SIM card?
tikibar1
Sr. Leader
Sr. Leader

Yes, the tablet works only over wi-fi.  Have you removed the SIM card, turned off the data (Settings > Data Usage), and ensured that wi-fi is on (Settings > Wi-Fi) and connected?

Re: Will this tablet work without an active SIM card?
CLITAR83
Member

Yes, I have done all of these things and it still won't work.

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Re: Will this tablet work without an active SIM card?
tikibar1
Sr. Leader
Sr. Leader

Have you tried 'forgetting' the wi-fi connection and then reconnecting?  Have you tried rebooting your modem/router?

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Re: Will this tablet work without an active SIM card?
vzw_customer_support
Customer Support

I appreciate all the time you’ve taken to try these other suggestions, CLITAR83. I hope we can provide your wireless service needs again in the future. Let’s make sure we’re on the same page of your progress so we can find a resolution. Just to clarify, which Ellipsis tablet do you use? What step of the initial set up after the reset are you finding yourself stuck at? When you get to that point, what’s the exact message you’re seeing?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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