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Won't update
crazykids11
Member

I've been trying to update my tablet. But all it does is show that its downloading in the status bar and it says "downloading update package". But it won't move past 0%. I have sw number MV7B_31D41_422K. Anyone know how to fix this? Ive been trying to update for 3 days.

Labels (1)
Re: Won't update
dilbertaz
Sr. Member

Try resetting the device and trying the update again.  Usually you can press and hold the power button and select Power Off, then wait about 30 seconds and power back on.

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Re: Won't update
astroman90
Member

I am having the exact same issue as the original poster. Re-booting does nothing, and the stalled update process returns with the same results. I believe it is due to the fact that apparently this particular update must be downloaded by way of  an OTA cellular connection. The download only appears to be stalling with the wifi connection, which is a good thing at this point-- as it's kept me from downloading this apparently non-functioning, tablet-crashing excuse for an update package.

However, considering the other recent topics in the forum, it looks like this Kitkat update is a load of crap. Several people reporting that they can't even get past the power-on splash screen after updating, which makes the tablet about as useful as a poor doorstop. Due to all the complaints I have seen here, I've held off on connecting vial cell to download it until Verizon decides that fixing the update bugs is worth their precious time-- I'm not holding my breath with this one.

Re: Won't update
vzw_customer_support
Customer Support

Let's get that update moving, crazykids11. If the update is unable to complete, a hard reset would be the next step to push the update. A hard reset will erase the content of the tablet, so it is recommended a backup is performed before moving forward. To complete the hard reset, you can click here: http://vz.to/1rvHW0g

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Won't update
conidiophore
Member

I'm having the same issue.   Completed a hard reboot and the "Downloading update package" is stuck at 0%.

Re: Won't update
crazykids11
Member

I hard reset. Still won't update. My mom's worked fine so why won't mine? I want to get this updated already.

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Re: Won't update
conidiophore
Member

I also have two ellipsis 7 tablets. ..one was able to download the update and the other is still stuck at 0% after the hard reboot.  Since it keeps trying to download,  the battery keeps running down...

Re: Won't update
vzw_customer_support
Customer Support

We want you enjoying the same update as your mom's tablet, crazykids11. Thanks for trying the reset! Is your tablet connected to LTE or WiFi when you're trying to complete the download? Are you able to access other data services from your tablet, like the Play Store and browser?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: Won't update
atstorer
Member

Is there anyway to stop the tablet from continued attempts to download this update?  I do NOT want to update and I also do not want the package to continue to try and update and drain my battery.  How can I turn this off. 

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Re: Won't update
kajones1
Member

Mine has been trying to update for a couple of weeks.  It won't move from zero percent and I can't get it to stop.  It just drains my battery.

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