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apps won't sync
dedrab
Member

I have the Ellipsis Verizon Ellipsis® 7, version 4.2.2. I will not sync or update. It says to enable mobile background data when I go to Google Play to install updates and my emails will not sync. Solutions?

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Re: apps won't sync
vzw_customer_support
Customer Support

Thanks for those additional details, dedrab. We definitely want this issue to be resolved. My resources indicate that a factory reset may resolve this specific issue. Please follow step at this link to complete factory reset: http://spr.ly/6584BYGNG


Also ensure to disable Automatic Restore as per this link while processing the factory reset: http://spr.ly/6585BYGNH



AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: apps won't sync
vzw_customer_support
Customer Support

Hello dedrab! Just to clarify,are you able to use the tablet currently or is it frozen currently? Which applications will not sync? Share further details.


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: apps won't sync
dedrab
Member

My gmail accounts would not sync. I am able to go online and surf the web.

I thought I might need updates but am unable to access Google play because

it says I need to enable background data.

Dedra

On Apr 12, 2016 8:58 PM, "Verizon Wireless Customer Support" <

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Re: apps won't sync
vzw_customer_support
Customer Support

dedrab,


We are always wanting for you to be able to sync your accounts on your tablet. I appreciate the extra details. When did this start to happen? Are you using our 4G data network or wifi?


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: apps won't sync
dedrab
Member

I'm using it off the 4G connection but have also tried it on WiFi and same

results. Nothing has synced since September 26. I remember trying to reduce

the amount of data it was using because I have been using it as my mobile

hotspot.

Dedra

On Apr 12, 2016 9:31 PM, "Verizon Wireless Customer Support" <

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Re: apps won't sync
vzw_customer_support
Customer Support

Thanks for those additional details, dedrab. We definitely want this issue to be resolved. My resources indicate that a factory reset may resolve this specific issue. Please follow step at this link to complete factory reset: http://spr.ly/6584BYGNG


Also ensure to disable Automatic Restore as per this link while processing the factory reset: http://spr.ly/6585BYGNH



AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

Re: apps won't sync
dedrab
Member

This worked, thank you!

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