audio jack doesn't work

[GHBG35]

I have tried multiple audio cables in my vehicles and the sound is crap. I am using Amazon music and Pandora. My phone works fine. The cars are a new jeep and a new BMW so it's not the cards. The Verizon tech said I was using the wrong cable type but I have tried 4.

[vzw_customer_support]

GHBG35,
We are here to help! I want to make sure you can hear your music loud and clear!  Are you only having issues with the audio jack when connecting your device to the car? What type of cables are you using? Keep us posted.
YareliM_VZW
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[Sam1980]

my ellipsis is having the same issue I am using standard audio jack cable to go from the ellipsis to my cars audio jack input and its very very distortedand also if I plug it into my home receiver it does the same thing I do not think the audio jack on the ellipsis is capable of being hooked up with a standard audio cable

[Igmatheo]

I found that if the volume is not at maximum level and you don't mess with the volume while it's playing it will work. It is a lot more trouble than what should be happening, but that is the best advice I can give.

[GHBG35]

I have tried to connect to both cars and a portable speaker with the same results. And used different cables. It seems to work (very) briefly but doesn't last. It seems if the vehicle moves or hits a bump the jack loses it's connection and gets distorted.