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Below info is for my registered, network activated ellipsis. I have managed to get it stuck on the verison logo and have tried a number of fixes from here and the internet, all to no avail. I can still get into recovery (wipes failed also) - is it possible for you to provide me a zip file with the latest firmware update so that I can manually apply it from recovery mode? Thanks for your assistance.
::Android system::
Manufacturer: Quanta
Model: QTAQZ3
Hardware: pxa1l88
Board: Verizon
Device: QTAQZ3
Brand: Verizon
::Device identity::
DeviceID/IMEI/ESN: [removed]
Android ID: [removed]
Sim serial: [removed]
Phone number: edited out
Device serial: [removed]
############################
::Software::
Android version: 5.1.1
Software API level: 22
Incremental version: QZ3_31F46
Device information removed as required by the Verizon Wireless Terms of Service .
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We want to be sure you have a device that is working the way it should Ar3a11yan0tedcust0m3r. Let's work towards a resolution. When did this issue begin? Does the device have any physical/liquid damage
RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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I bought it second hand (so no warranty) and tried to flash SuperSU to it
following the OTA update from Verizon. It completed the flash, rebooted,
and ever since freezes at the Verizon logo. There is no apparent physical
damage and it charges fine. (I tried letting the battery die, wiping cache,
etc.) I can boot into recovery/download but have nothing with which to fix
it. Thanks for any help you can lend.
On Thu, Dec 15, 2016 at 11:12 AM, vzw_customer_support <