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ellipsis 8 not charging

Just took it out of the box.  Had about a year but never used it.  Figured I would power it up.  Tried with a wall plug but got the question mark in the battery symbol.  Now trying at the computer get a battery symbol with a red line that hasnt moved in an hour.  Would be nice to be able to use since I do pay for it every month.

Please advise.

Re: ellipsis 8 not charging
Sr. Leader
Sr. Leader

If it has been in the box for a year, I would just plug it in with the wall charger and let it sit for a day or so.  The battery is likely completely dead and will take some time to recover.