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fix for incompatible charger notice, I am using original charger and cable
dkc1967
Member

How are we supposed to fix the incompatible charger issue on Elli 8's?

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1 Solution

Correct Answers
Re: fix for incompatible charger notice, I am using original charger and cable
dkc1967
Member

went to vzw store, going to warranty replace ... thanks for help

Sent from my iPhone

View solution in original post

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Re: fix for incompatible charger notice, I am using original charger and cable
carol_vzw
Verizon Employee

Hi dkc1967

Can you provide more detail? Are you seeing an "incompatible charger" message? Did the charger ever work with the device?

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Re: fix for incompatible charger notice, I am using original charger and cable
dkc1967
Member

yes, the device has always worked up til now. Sometimes it says

incompatible charger, other times it just says "connect charger". I have

only had it a few months, should I return it? We have two of them, one is

working fine, this one is not.

On Wed, May 20, 2015 at 10:31 AM, carol_vzw <forums@verizonwireless.com>

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Re: fix for incompatible charger notice, I am using original charger and cable
vzw_customer_support
Customer Support
dkc1967

Let's get that tablet charging. When did you start getting this message? Is the charging port or charger damaged? Have you tried a different charger. Please let us know, we want to help getting down to the bottom of this.

TionnaB_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: fix for incompatible charger notice, I am using original charger and cable
dkc1967
Member

yes, I have done all those things, I started getting the message after it

updated firmware/software. I read all the online help sites, including

verizon. I am stuck... i keep plugging and unplugging, leave on wall

charger for 2 days, leave on USB PC port for 2 days, change charger, switch

charger and cable. Reset to factory default/wipe, clear cache from boot

up. All those things, it still isn't charging.

On Fri, May 22, 2015 at 7:14 AM, Verizon Wireless Customer Support <

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Re: fix for incompatible charger notice, I am using original charger and cable
dkc1967
Member

went to vzw store, going to warranty replace ... thanks for help

Sent from my iPhone

View solution in original post

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