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flashing black lines covering my display
pohare
Member

What is causing this and how do I get rid of it?  This is happening on my Ellipsis 10.

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Re: flashing black lines covering my display
vzw_customer_support
Customer Support

Seeing black lines on my screen would concern me as well, pohare. Let's see what could be causing this. How long has this been happening? Did this start with any new apps or software being installed on the device?

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: flashing black lines covering my display
amritb_vzw
Verizon Employee

The black bars as seen on certain apps is due to a interaction issue with the new version of Android System WebView available in the Play Store.

For now, please use the below workaround and roll back to factory default version of the Android System WebView:

Go to Settings -> Application manager -> Swipe left to list “ALL” tab -> Find the “Android System WebView: tap on it -> choose UNINSTALL UPDATES

On the next dialog box “All updates to this Android system app will be uninstalled” -> select OK

On the next dialog box “Do you want to replace this app with the factory version?” -> select OK

The Android System WebView will be rolled back to version 49.0.2623.105

To ensure that Android System WebView is not auto-updated to the new version on the Play Store, please follow the below steps:

Launch Play Store -> Go to My apps & games -> Find “Android System WebView” in the list of apps -> select this app, and tap on the 3 dots on the top right.

If the Auto-update box is checked, please un-check it.

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