We always want to ensure your device is working the way it should Dexter55. We can definitely take a closer look at this. I see you mentioned an iPad, but the Verizon Ellipsis tablet was selected as the device for your post. To clarify, which model device are you using? Are you connected to WiFi or the cellular data network? Is the trouble connecting only occurring within the Google Chrome browser or are you having trouble connecting with other apps as well?