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insanely slow access to ellipsis 8 storage from PC

My wife as an ellipsis 8 she got in the black friday special. Overall it's been pretty good, but access to the device from her PC is insanely slow.

Just opening  the internal device storage from the windows 7 machine can take as long as 5 minutes. Copying a single music file into the external sdram card has taken as long as half an hour.