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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
jetpack Elipsis constant No Service

My Jetpack elipsis hotspot, the second one I have because the first was replaced for not working, is also not working.  Constant No Service sitting right next to my cellphone which has 3 bars.  This is getting old.  It is a year now with this thing and I have never been able to actually use it.  I have replaced the device, tried 3 different sim cards,, done countless factory resets and am really sick  of this thing. Any suggestions?


Re: jetpack Elipsis constant No Service
Customer Support

I'm sorry to learn that you are not able to use your Ellipsis Jetpack, Deano61. I understand that this is the second device that you get and you continue to experience service issues. You mention that you have done several troubleshooting steps, including replacing SIM Cards and Factory Resets. This may not be a device issue, let's get some additional information.


Do you experience service issues in specific places (home, office, school) or during specific times?

What is your ZIP code, and the nearest street intersection to the trouble location?