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loosing a consumer
FESTIVEFASHION

I was lied to by a salesman (shame on me for believing) that a tablet would only cost $10 when in fact I've been paying $20 a month attached to my bill. When asked for a credit of $135, I was denied. 

A month ago a verizon rep told me that the salesman do this every time and omit telling you what you will actually be billed. When I inquired for that call to be pulled, was denied. 

I've been a loyal customer for a very long time and have never had a grievance with verizon until now. All I wanted was a credit to remain a consumer. 

Is there a grievance process or avenue I can take before leaving this company?

 

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Re: loosing a consumer
Tigerstep
Sr. Member

Tablets are $10 IF you have a fixed amount of data as an add on. If you have any unlimited plan that isn't Do More or Get More, they cost $20.

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Re: loosing a consumer
FESTIVEFASHION

I think the fact that remains is that the salesman that represent verizon knew what they were doing and still misled me as a customer. I have not used the tablet for over 6 months, no data on it.

I feel that if a verizon representative tells you that the salesmen misled their patrons, there is a serious morality problem with this organization. Is Hans still the CEO?

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Re: loosing a consumer
vzw_customer_support
Customer Support

Hello FESTIVEFASHION,

 

It's important to have all the details when you get a new phone, tablet, or connected device. It should always be a good time. We definitely don't want to lose you, and we're here to help. The next best step would be to access your account and review the details. I will send you a Private Note, too, so we can continue.  

 

ChristinaB_VZW

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Re: loosing a consumer
vzw_customer_support
Customer Support

We would be sad to see you leave the Verizon family. Please know that it is never our intent for our representatives to mislead our customers. This feedback is much appreciated and we will share this with our leaders and handle any coachings internally. We would love the opportunity to take a look at your account so that we can assist. 
GregL_VZW

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