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tablet to imac?
jack09
Member

How do I connect Ellipse 8 to iMac?

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Re: tablet to imac?
vzw_customer_support
Customer Support

Lets ensure your able to easily connect your device to your Mac! May I ask if you have your USB cord still? What are you attempting to complete once connected?
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: tablet to imac?
jack09
Member

I'm using the USB cable that came with the tablet.  I installed Android File Transfer on the imac and can connect my Samsung phone but the Ellipse just doesn't show up. All the system requirements are correct.  I would like to transfer files back and forth directly instead of having to email everything.

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Re: tablet to imac?
vzw_customer_support
Customer Support

Thanks for giving all those great steps a try, jack09. Android File Transfer is the place to go for transferring from the Ellipsis 8 to or from your iMac. In order for the computer to recognize the tablet, you may need to enable MTP on the Ellipsis using the steps at http://www.verizonwireless.com/support/knowledge-base-123060. Once that's enabled, are you able to see the device? Have you been able to try connecting your tablet to any other computer to confirm it can be recognized elsewhere?


JenniferH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: tablet to imac?
jack09
Member

I do have MTP enabled and still get 'No Android device found'.  I don't have another computer to connect to.

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Re: tablet to imac?
vzw_customer_support
Customer Support

jack09,


I definitely appreciate these details. We want to make sure we get this connecting so you can fully use your tablet. What happens when you connect the device to the computer? Is it recognized at all? Does the tablet recognize that it is plugged in?


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: tablet to imac?
jack09
Member

When connected to the computer the battery charges.

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Re: tablet to imac?
vzw_customer_support
Customer Support

jack09 - Great info. Let's get you transfering your files. When you connect yout tablet to the computer via USB cable the dataconnection should take precedence over charging. The tablet should charge but only if it turned off. Is your tablet Software up to date? Settings>Software update. I would also recommend you try a diffent USB as not all USB cabkles can transfer files.


JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: tablet to imac?
jack09
Member

The software is up to date such as it is and I've tried several USB cables.  This just isn't going to work is it?

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Re: tablet to imac?
vzw_customer_support
Customer Support

Jack09, I don't want to give up on this issue just yet. We want to make the transfer of files from the computer to the tablet as smooth as possible. Have you been able to try the USB in different ports on the computer? Have you tried to uninstall the Android File Transfer and re-install it? Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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