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unit wil not download lollipop update . where can i get a hard copy?
Tyg
Member

my elipsis 7 has been trying for 3 weeks to download lollipop. it will not do it. it keeps draining the battery. where can i get a downloadable copy ?

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Re: unit wil not download lollipop update . where can i get a hard copy?
vzw_customer_support
Customer Support

Tyg, we want your tablet to have the best software available. What software do you have on it now? http://www.verizonwireless.com/support/verizon-ellipsis-7-update/ Have you tried updating while it is plugged in or has a full charge?
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: unit wil not download lollipop update . where can i get a hard copy?
Snn5
Sr. Leader

You cannot download the update elsewhere, there is no "hard copy."  The device must download it itself. 

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Re: unit wil not download lollipop update . where can i get a hard copy?
Tyg
Member

Yes. Tried with full charge on battery. Also tried while plugged into wall

charger as well as my laptop. It got up to 61% (1) one time. Then stalled.

And continues to stall. After resetting the tablet 3 times now, this is

getting old. I don't want the bloody update now. Turn off the automatic

update for the tablet from your end or I'm returning it. Even your website

is misleading. Whatever happened to being able to just download the update

and install it via PC?

Kevin.

On Apr 4, 2016 6:30 PM, "Verizon Wireless Customer Support" <

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Re: unit wil not download lollipop update . where can i get a hard copy?
vzw_customer_support
Customer Support

Software updates should not be this difficult, Tyg. I’m sorry to hear this has been happening the past 3 weeks. Let’s make sure this gets fixed once and for all. Can you please clarify the steps you are taking to reset the device? Also, how much storage is available? Click here: http://vz.to/1YfKKLw . Please keep us posted.


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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