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why wont my device turn on?
brian_ashton
Member

while trying to boot my ellipsis 7, it loads the red "ellipsis/powered by android" screen for 1 second, then goes black for 1 second, and cycles this pattern infinitely. hard and soft reboots do not work, they just turn the tablet off. battery is at 100%. its almost like its stuck between off and on.

the problem first occurred last week, i thought the battery was just dead and left it to charge all night. when i woke in the morning, it kept doing this same thing until the battery was completely drained, at which point i gave it another full charge. same results.

attempting hard or soft boots just turns the device off.

it is missing the sim card, my ex took it out and threw it away, but has worked fine with out it for the last few months.

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Re: why wont my device turn on?
vzw_customer_support
Customer Support

We certainly want your tablet to work as intended, brian.ashton. Let’s get some additional information. Is there any physical/water damage to the device?

Have you tried connecting your tablet to a USB port on your computer and try to power on?



AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why wont my device turn on?
brian_ashton
Member

no water damage at all.

and yes, i have tried hooking it up to the pc, still no response. im hoping its a battery issue, thinking about ordering a new battery. otherwise, its useless, and i lose everything on it, pics of my baby and other stuff.

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Re: why wont my device turn on?
brian_ashton
Member

itll say its charging, up to 100 %, but still wont boot up.

my phone has been starting to act up now as well. battery will only last for 3 hours. i have to keep it turned off while at work, which is pointless if someone has to get ahold of me.

i have the original chargers for both, just not the original cables. could that be the issue?

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Re: why wont my device turn on?
vzw_customer_support
Customer Support

I know how it is to protect your memories, brian.ashton! Did you happen to have the info on your tablet backed up to Verizon Cloud? The next step in resolving this would be a Factory Data Reset. http://spr.ly/6586BLQUY; This would reset the device, but you would lose the info on your tablet. You could certainly try a new battery first if desired, but often a Factory reset will correct issues with powering on your device.


MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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