1 FAMILY MEMBER IS NOT RECEIVING MY TEXTS

VALLIE78 · ‎02-06-2017

My son, who is on my acct, is not receiving any of my texts. He has deleted me from his contacts and re added me. He has restarted his phone. This has been going on since Friday. Actually, the last text he responded to was on Tuesday. It is now Monday. What else should he do besides deleting the app which we absolutely cannot do nor reset his phone.

tikibar1 · ‎02-06-2017

Are either of you using Verizon Messages? There have been four recent updates and numerous posts regarding issues. The latest version is:

Verizon Messages - v.6.4.4

VALLIE78 · ‎02-06-2017

yes, I've read all of the current posts regarding this update. Yet, I am not seeing anything regarding a fix

Ann154 · ‎02-07-2017

The fix for some is to disable the Verizon Messages application and use the default messaging application from the manufacturer.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.