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15 Gb Verizon gifted data not added
kadamay21
Member

I received an account message that 15 Gb data had been posted to my account. If the data was added it isn’t showing up

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Re: 15 Gb Verizon gifted data not added
vzw_customer_support
Customer Support

kadamay21

 

The 15 GB is something we are doing to help out during this crisis. This is something we are doing behind the scenes. You are not going to see this in your plan details as this is not part of your "plan details".  Click here for the FAQs https://www.verizonwireless.com/support/covid-19-faqs/ see #5 under important policy information and special offers for details. Does that help to clear this up for you?

EdwardL_VZW

Re: 15 Gb Verizon gifted data not added
kadamay21
Member

Thank  You for responding. I did notice in my plan it’s for hotspot use so I understand now.  

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