Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
2014 Moto X cannot receive or send group messages

I've had my 2nd Generation Moto X for a little over a month now, it has Android 5.0, and it has mostly been great. However, recently I've been having trouble sending and receiving group messages. I am using the stock Messaging app, but I've also had this problem with Textra (the reason I moved over to the stock messaging app in the first place). One time, there was a big group conversation going on that I didn't get any messages for. About three days later, all the messages finally showed up all at the same time. Even more strangely, it showed the time they were sent until they were fully downloaded, then changed to the current time. Now, I'm trying to send a very simple text message to two people, and it refuses to do so. The most comprehensive error I can get is something about a "Network Error". I did have my wifi on at first, but I also had data enabled so it should activate the data and send the messages (It used to do this). I can send single texts with emojis (are those MMS?), but not group texts. Thinking perhaps that something had gone awry with the wifi/data switching, I manually disabled wifi and tried again with only data. No luck. Any suggestions would be greatly appreciated.

Labels (1)
Re: 2014 Moto X cannot receive or send group messages
Customer Support

Onikoroshi, I'm understand your concerns with the texting issue. I'd like to help. The first thingI'd like to suggest is to remove the sim card and reinsert it.


Follow us on twitter @vzwsupport