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403 Forbidden

Same problem as another person

I cannot access "text online" or "send a message" -- I get a blank page with "403 Forbidden" denying me access.  I have had this problem for years off and on, as have others judging from the content here.  I am blocked from messaging online and sometimes even blocked from seeing my account.  I consistently do all the usual things that they waste my time to tell me to do, clearing history, changing browsers, etc. I own three different computers, different makes, and access from three different locations in the USA.  I call Verizon monthly, weekly recently, and waste time listening to a rep apologize.  It is getting worse, more frequent, outages longer.  The current one seems like it will never resolve.  What is going on?  Does Verizon want me to give up and switch companies?  How can I work with or trust a company that either doesn't care about a continuing major glitch or else doesn't employ people smart enough to find the problem and fix it?  I don't care about your reps being polite, I want to get the service I pay for!

I cannot access message+ on my phone even! and no I don't use VPN or use an old link I saved on my browser

Labels (1)
Re: 403 Forbidden
Verizon Employee

LOLRKO, I appreciate the detailed description of your error and multiple attempts to correct your 403 Forbidden message when accessing Verizon Messages via your online My Verizon account. To have this ongoing issue for years is unacceptable and I want to help ensure we move forward with a proper resolution. The last thing I would ever want is to lose you as a customer, it's important you get the service you deserve and pay for. I want to help mend your trust in us and that we do take your service concerns seriously.

There's quite a red flag if you can't even access your Verizon Messages app on your phone. What make and model phone do you have? When's the last time you were able to access the app on your phone? Have we ever filed any internal IT ticket to help correct this issue in the past?

To better assist and since I appreciate your time, I've sent a Direct Message to your inbox so we can further discuss this issue. I look forward to hearing from you soon. Thank you!


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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: 403 Forbidden

It doesnt work on any model or make that i tried. Samsung google pixel apple iphone nothing

i have had two NRB tickets and i waited a month with no solution and last they said remove your discount to get the message plus