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4G LTE Network Extender resets transmit power too low
kadidllehopper

Verizon service in my North Central Phoenix neighbourhood is so fantastically awful that Verizon gave me and my neighbours free Verizon LTE Network Extenders by Samsung.  Yes, service is that bad yet we still pay top dollar.  And NO, after 4 years of collective whining Verizon has done nothing to improve neighbourhood coverage.  I suspect a firmware upgrade was pushed to the extender recently.  The extender repeatedly resets it's transmit power from 100 % where I need it for decent home coverage back down to 50% which gives coverage within almost 25 ft of the transmitter.   Factory reset did nothing to resolve the issue.

How do I stop the forced resets and lock the transmitter power at 100 %?   

Verizon: restrict your answer to a "HOW TO" not a "why do you" or "have you tried a factory reset" or "why don't you move the transmitter"?  Do not suggest I put in a ticket for a site survey.  It's been done every year for the past 3 with no proper resolution from Verizon other than "so what, we gave you an extender".  I do not have the "Automatic Transmit Power Mode" box checked.

Stay on topic.

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Re: 4G LTE Network Extender resets transmit power too low
carpevita
Member

Did you ever figure out how to stop this?  Mine does it every few days.  I don't think it's fw upgrades, you can see when those occur by looking at the device log.

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Re: 4G LTE Network Extender resets transmit power too low
vzw_customer_support
Customer Support

We are always happy to review your services with you. To allow us to do so, please follow and DM us at your earliest convenience. We are always happy to assist in any way that we can!

 

*Robert

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Re: 4G LTE Network Extender resets transmit power too low
jav6
Leader

@carpevita wrote:

Did you ever figure out how to stop this?  Mine does it every few days.  I don't think it's fw upgrades, you can see when those occur by looking at the device log.


I have received network extender support from the Network Accessibility Cust Svc Ctr, 888-262-1999.  Maybe they have someone that can offer some assistance.

...Just another VZW customer...trying to offer some assistance...
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