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In the past couple of weeks, Verizon sent out a major upgrade to out Moto Z Play phones. After the update, the Verizon Message app icon no longer shows the number of new/unread messages. Please put that useful feature back.
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Post the November 2017 Verizon software upgrade to NDNS26.118-23-12-3, the new message count # returned to the Message+ icon.
Message+ is still at version 6.4.42.
I conclude something in the prior Verizon software upgrade caused the outage, not an update to Message+.
I am thankful,
Michael
MLueck,
we want to find a resolution to this as quickly as possible. Do you still get notifications for any new messages? Do you hear a sound when a message comes in?
MahrizaM_VZW
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if my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
We hear a sound of we happen to be near the phone. But I want to pick up my phone and notice right away that I have unread messages. Bring it back please. Fix whatever you broke
LasinaJ_VZW
Yes I still here the new message arrived tone. Just when pushing the O button to minimize all apps, the Verizon Message app icon no longer shows the number of new/unread messages. One has to actually go into Verizon Message app, THEN you can see that new messages have come in which are still unread.
Having that notification will certainly come in handy, MLueck. Let's make sure we get this working. Do you get the notification icon next to other apps like email when a new message is received? Can you also check to ensure notifications are enabled in the Verizon Messages app? Please click on Verizon Messages, then Menu (three lines at the top left), Settings, Notifications (ensure that is checked).
NicoleB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Greetings NicoleB, 1) Other apps? Yes, phone app shows number of missed calls on the app icon. 2) Yes, in Verizon Messages settings Notifications is checked.
BTW: I am finding I am not able to sign into the community.verizonwireless.com to reply in a timely manner. For long periods of time when I am logged in there is no link to reply.
Glad the other notifications are working, MLueck. I appreciate you checking the notification setting as well. Can you please check to ensure that Message+ is selected as your default text app? Here are those steps: http://spr.ly/65828xaNG. Have you looked in the Play Store to see if Message+ needs an update?
NicoleB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Ok, I see the red Verizon Message+ icon, and next to it a blue Messages icon. I never went into that other/second one before. It wants to run me through first time setup, obtain permission to access my device... So I exited. This does not look correct.
Yes I keep my phone regularly updated.
Have you checked another similar version phone and do not see the issue I am reporting?
Been having the same issue. Last night I uninstalled the updates on the
Messenger app and that fixed it. My unread message notifications are now
showing up on the Messenger icon on my home screen.
I am having the same issue. I tried many things to fix it but the only thing that worked was disable the Message+ app. That takes it back to the default settings. I then enabled the Message+ app and opened it to make it my default message app. It now works. Do not update the app from the Playstore. The update breaks it again. Apparently the update breaks it.
Yep, it only worked until Verizon pushed the auto update then the problem
resurfaced. I can't figure out how to disable the updates. Verizon needs to
fix it so we don't have to go through this.
All right Verizon, now two others have confirmed the issue I originally reported. Please provide us an ETA on the confirmed issue being resolved.
We understand the importance of being able to see how many messages you have Mlueck. We don't see any known issues on our end. Can you please make sure that you do not have your Messages+ blocked or "Show silently" turned on? https://www.verizonwireless.com/support/knowledge-base-211621/
If everything is correct here, then please force https://www.verizonwireless.com/support/knowledge-base-206456/ stop the application and try again. Keep me posted.
AmberF_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Greetings AmberF_VZW,
None of my Message+ application notifications are turned off / disabled.
I have followed the instructions to force stop each applications running on my phone / rebooted my phone / had someone send me a text / a top bar indicator showed my phone received the message BUT only momentarily / the new message arrive sound played / no "new message count" number showed up on top of the Message+ app icon. That new message count on the Message+ app icon is what I am interested in getting back.
What version of Message+ are you testing with? My phone has version 6.4.42.
Greetings again,
This is still an issue as of 2017-10-29.
No further updates to Message+ have come through the Google AppStore. My phone still has version 6.4.42.
Could we please get an update about this functionality regression defect?
I am thankful,
Michael
Post the November 2017 Verizon software upgrade to NDNS26.118-23-12-3, the new message count # returned to the Message+ icon.
Message+ is still at version 6.4.42.
I conclude something in the prior Verizon software upgrade caused the outage, not an update to Message+.
I am thankful,
Michael
MLueck, we certainly want you to enjoy using the Message + app. I use it too. I apologize for the inconvenience this has caused you The most updated version of this messaging app is 6.4.42. My own app version recently updated. There is also an option to "Report a bug" within the app itself if the issue persists. You'd do so by accessing the app in pressing the three horizontal bars in the top left-hand corner of the app. You'd then scroll down to the menu selection titled "Report a Bug" and tap to open the selection. This will allow you to provide your feedback regarding issues you're experiencing with the Message + app. Once you've completed your feedback, simply tap the "Send" option. I hope this is beneficial. - RobertC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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