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Able to send but not receive messages on new verizon ellipsis. How do i fix?
ramizell13
Member

Can't receive messages on ellipsis.

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Re: Able to send but not receive messages on new verizon ellipsis. How do i fix?
Ann154
Expert
Expert

Are you using the Verizon Messages+application? Is the number synced to the Verizon Messages+ application associated with your phone? Are you receiving the messages on your phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Able to send but not receive messages on new verizon ellipsis. How do i fix?
ramizell13
Member

Yes. Using Verizon Message +app. I have my phone number in there. I can send text messages from there and all my contacts are listed. But nothing receives. Message. + on my cell phone works fine. Sends and receives.

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Re: Able to send but not receive messages on new verizon ellipsis. How do i fix?
vzw_customer_support
Customer Support

Ramizell13, let's get your incoming texts working. Have you attempted powering the device off and then back on?


EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Able to send but not receive messages on new verizon ellipsis. How do i fix?
ramizell13
Member

After spending about an hour and a half at your Okemos, MI Verizon store,

we've come to the conclusion that it's not the new tablet that won't work

with message+, it's my cell phone. They said my current cell phone was too

old (3 years old) and while I could use message + on it, it wasn't allowing

incoming messages to my tablet. That's why I could send from my tablet, but

not receive. Makes no sense to me because I though it was all application

based, but that's the explanation I ended up leaving with. My Sony Xperia

that I had on my account is broken, and I'm still paying on it so I had to

reactivate an old phone and am not in the position to purchase a new one so

I guess I'll have to make due for now.

Thank you,

Rebecca

On Sun, Feb 28, 2016 at 11:05 PM, Verizon Wireless Customer Support <

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