Able to send but not receive messages on new verizon ellipsis. How do i fix?

[ramizell13]

Can't receive messages on ellipsis.

[Ann154]

Are you using the Verizon Messages+application? Is the number synced to the Verizon Messages+ application associated with your phone? Are you receiving the messages on your phone?

[ramizell13]

Yes. Using Verizon Message +app. I have my phone number in there. I can send text messages from there and all my contacts are listed. But nothing receives. Message. + on my cell phone works fine. Sends and receives.

[vzw_customer_support]

Ramizell13, let's get your incoming texts working. Have you attempted powering the device off and then back on?

EstebanP_VZW
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[ramizell13]

After spending about an hour and a half at your Okemos, MI Verizon store,

we've come to the conclusion that it's not the new tablet that won't work

with message+, it's my cell phone. They said my current cell phone was too

old (3 years old) and while I could use message + on it, it wasn't allowing

incoming messages to my tablet. That's why I could send from my tablet, but

not receive. Makes no sense to me because I though it was all application

based, but that's the explanation I ended up leaving with. My Sony Xperia

that I had on my account is broken, and I'm still paying on it so I had to

reactivate an old phone and am not in the position to purchase a new one so

I guess I'll have to make due for now.

Thank you,

Rebecca

On Sun, Feb 28, 2016 at 11:05 PM, Verizon Wireless Customer Support <