About vz messages and mypicmessages

[pepper39]

I am the one that pays the bill for the 4 cellphonez on my account. The phone in question is a lucid 2, it is receiving and sending from both of these pages. the my pic starts with a cellphone number then mypicmessages.com. From what I have read both of these are tied in together. My question is when I sign in I start with my phone number then hit switch user and then put in the cell number in question and it tell me it doesnt match the records. How can that be when I know  this user is using both forums. How can I see these two messaging system for the phone in question? Can anyone help me please

[vzw_customer_support]

Thank you for this info, pepper39. With regards to the other lines, to clarify, have the other numbers also downloaded the Verizon Messages application? They also have their own MyVerizon account as well, correct?

NicandroN_VZW

Follow us on twitter @VZWSupport

[pepper39]

I have it another phone has it but the 4th phone does not cause she doesn't

want it. Says she has enough to deal with on her phone . so to answer you 3

out of 4 do.

On May 31, 2014 6:46 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thank you for taking the time to clarify. Are you within the VZ Messages applications or are you in the stock messaging app on the Lucid 2?

YosefT_VZW
Follow us on Twitter @VZWSupport

[pepper39]

What is the stock messaging app I haven't heard of it. As far as I know it

is vz message the screen looks the same as mine.

On Jun 3, 2014 5:20 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Let me clarify. The stock message app is the messaging app that came loaded on the device. VZ Messages is a secondary application. Which are you referring to?

ChaunceyM_VZW

Follow us on twitter @VZWSupport

[pepper39]

I assume its a secondary app. I had to download it from the Google play

store on my phone. Then to launch it you have to sign in to my Verizon. Now

the mypicmsg I couldn't tell you cause I can't figure that out

On Jun 5, 2014 5:39 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

pepper39,

Thanks for the additional info! Sorry for any confusion, if you go to Verizon messages online and sign in with each individual My Verizon account are you able to view the messages from the other users. When you are trying to view the messages from mypicmsg are you also signing into each users My Verizon account?

LindseyT_VZW

Follow us on Twitter @VZWSupport