Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Asus Zenfone AR not receiving SMS through Message+
mifa4
Member

Just got the Asus Zenfone AR and got everything transferred over. Now I have discovered that I can send messages out using Message+ just fine. But when a person replies back it never shows up. If I go online and sign into my account, I can see their reply but it never comes to my phone. I've tried restarting, clearing data then restarting, nothing seems to help. When I go to the Message+ menu and click on Activate (used to be subscribe) it will say Please Wait Starting Service for about a second or two then the box goes away and nothing ever happens. I'm also experiencing this with Google's Messages. The only one I have been able to see replies on is Google Allo. Kind of at a loss... any suggestions?

Labels (1)
0 Likes
Re: Asus Zenfone AR not receiving SMS through Message+
vzw_customer_support
Customer Support

mifa4, we understand the importance of making sure your messaging service is working properly on your Asus. Thanks for reaching out to us here. I know you said it never goes to your phone but does it go to the messaging + app on your tablet?

JoeyM_VZW            

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Asus Zenfone AR not receiving SMS through Message+
mifa4
Member

Hi JoeyM_VZW, the replies will show up if I log in online. I don't have a tablet to test it on. I have to use my phone's browser or log in on a computer to see them. And I can see the ones I sent from my phone on there as well. Just not getting them on my phone.

0 Likes
Re: Asus Zenfone AR not receiving SMS through Message+
vzw_customer_support
Customer Support

mifa4, ensuring you have the ability to receive all of your messages is a must. Help is here. What do you experience with the stock application for text messages that came with the phone? Does that work properly?

NatashaA_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes