Auto Reply Verizon Messages Missing (Android App v7.3.6)
duke_boone
Enthusiast - Level 1

It seems the auto reply function is not available in the menu for the Android app (v7.3.6).  I can still access auto reply in the browser interface, but no longer able to turn on auto-reply in the app itself.  Is it truly missing or can I just not find it?

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duke_boone
Enthusiast - Level 1

Thank you for your replies.

I am using a Google Pixel 5 with Android v11. 

Prior to posting I confirmed there were no available updates in the play store. 

At the time I posted the "Auto-Reply" was *not* listed as shown in the image posted by jav6.  This is the location I expected to find it as that is precisely where I have always previously found it.

I have since uninstalled the app and re-installed.  Upon re-installation the function was visible in the menu as expected.  Not sure what happened to make it disappear. 

Thank you again for your help.

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8 Replies
duke_boone
Enthusiast - Level 1

Thank you for your replies.

I am using a Google Pixel 5 with Android v11. 

Prior to posting I confirmed there were no available updates in the play store. 

At the time I posted the "Auto-Reply" was *not* listed as shown in the image posted by jav6.  This is the location I expected to find it as that is precisely where I have always previously found it.

I have since uninstalled the app and re-installed.  Upon re-installation the function was visible in the menu as expected.  Not sure what happened to make it disappear. 

Thank you again for your help.

vzw_customer_support
Customer Service Rep

duke_boone, hey there, I hope your day is going well.  I have sent you a Private Note to get this resolved.  Can you please respond to my Private Note and we can look deeper into this concern with Auto-Reply?

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elmerkelly
Newbie

Hi - I'm having the same issue. There is no "Auto-Reply" on my Samsung S22.  I have the latest updates.  Can you help me?

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vzw_customer_support
Customer Service Rep

Hello, we are here to help address your issues directly! Please Private Message us. We are looking forward to hearing from you soon! *Jorge

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jav6
Champion - Level 3

@elmerkelly wrote:

Hi - I'm having the same issue. There is no "Auto-Reply" on my Samsung S22.  I have the latest updates.  Can you help me?


Have you done what @duke_boone did, uninstall/re-install the app?

...Just another VZW customer...trying to offer some assistance...
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jav6
Champion - Level 3

@duke_boone wrote:

It seems the auto reply function is not available in the menu for the Android app (v7.3.6).  I can still access auto reply in the browser interface, but no longer able to turn on auto-reply in the app itself.  Is it truly missing or can I just not find it?


What make/model phone/device do you have?  On my Android moto z4, Message+ v7.3.6 has the Auto-reply option:

Auto-Reply.png

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

Duke_boone, we'll help with the Verizon Messages auto reply function. Have you checked to make sure Message+ is up to date via the Google Play Store?

 

 

AlanS_VZW

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acraftylady2
Specialist - Level 2

If you mean message plus took a look and mine is here just like it says.  

https://www.verizon.com/support/knowledge-base-209289/

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