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BUG REPORT
Awatatah
Member

Hello. Sometimes when I send OR receive a message, the message bubble is blank… I've tried quitting the app and rebooting.  The ONLY way it get's fixed is if I resize the window on the current conversation that shows blanks.

App Version:

Version 2.0.2 (2.0.2)

OS details:

macOS Sierra (Also has same issue on El Captain 10.11.6)

Version 10.12 (16A323)

MacBook Pro (Retina, 13-inch, Early 2015)

Screen Shots:

Received message

Screen Shot 2016-09-22 at 8.56.06 AM.png

Sent Message

Screen Shot 2016-09-22 at 8.56.23 AM.png

Labels (1)
1 Solution

Correct Answers
Re: BUG REPORT
Not applicable

HELLO,

RE: KNOWN ISSUE - OS SIERRA

We are aware of that issue with OS SIERRA and are working to resolve it.  

Our apologies for the inconvenience.

THANKS,

ALIE

VZMESSAGES

View solution in original post

Re: BUG REPORT
pixelcat2
Member

Same issue for me. This happened after upgrading to OSX Sierra (version 10.12) on MacBook Pro (Retina, 15-inch, Mid 2014)

0 Likes
Re: BUG REPORT
southardlandscapes

Eddie Edd off these are not a problem for me to leave

0 Likes
Re: BUG REPORT
vzw_customer_support
Customer Support

We want you to be able to use your Verizon Messages application  on all your devices. Have you attempted to remove the application and reinstall it? Also, does it only do this on your Mac?



KatrinaN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: BUG REPORT
Awatatah
Member

Yes I tried removing/reinstalling and this did not resolve the issue

0 Likes
Re: BUG REPORT
vzw_customer_support
Customer Support

Awatatah, we want this to work for you. You mentioned that the only way that this works is if you resize the window on the current conversation that shows the blank messages. Verizon Messaging allows you to take your conversations across multiple devices. Based on the details that you've provided, it sounds like this is an isolated issue on your device's software and not the actual Messaging application. The maximum viewing resolution of this application will vary based on the type of device you have. I apologize. We're unable to support or adjust the settings and resolution of your device.



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: BUG REPORT
Awatatah
Member

um, you are incorrect. This has nothing to do with the resolution of my screen. This is 100% the Message+ app installed on my MacBook. The reason why I know this is because only "some" of the text doesn't appear. Did you read any of my original post showing the device I am on? I am a software developer and can tell if an issue like this is a bug in the app or the device. I think this is beyond your abilities to troubleshoot and I suggest that you elevate this issue to a higher level support specialist. If this issue is not resolved, you are going to lose a lot of ratings from OSX users!

Re: BUG REPORT
WILREE78
Member

I have the exact same issue, and it only appeared for me after upgrading to OSX Sierra 10.12

0 Likes
Re: BUG REPORT
Not applicable

HELLO,

RE: KNOWN ISSUE - OS SIERRA

We are aware of that issue with OS SIERRA and are working to resolve it.  

Our apologies for the inconvenience.

THANKS,

ALIE

VZMESSAGES