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The new billing cycle started yesterday but the call log for last night and today is now missing
Solved! Go to Correct Answer
I tried to contact Verizon but they didn’t have an answer. Told me to restart my phone, clear the caches, delete and reinstall app. I did all those things and still no luck.
I tried to contact Verizon but they didn’t have an answer. Told me to restart my phone, clear the caches, delete and reinstall app. I did all those things and still no luck.
Thank you for the insights. Did you sign in as the account owner or account manager/authorized user at the My Verizon profile?
~Maria
It’s still not working. It happens all the time. Works for a little bit then stops working. I’ve always signed in as the account manager and sometimes that works great for a couple weeks then boom stops working.
I appreciate all that you have done, and confirmed for us, hhdawd25. It looks like we've identified an issue that is causing customers to not be able to view the usage logs both online or in the My Verizon app. We are working diligently to get this resolved as quickly as possible.
-Joseph
Do you know when this will be fixed? It quits working more frequently now than it use to
I have this problem all the time with the call log and the message log.
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