Can I turn off messaging for a phone?

[monicawiant]

My family share plan includes a phone for my elderly mother, who lives in a different state. She uses her phone occasionally to place calls, but does not text. Nonetheless, she receives a handful of spam and marketing texts every month. Is there any way I can block these so that I don't have to pay for them?

My mom is completely tech-phobic, so I'm looking for a solution that I can implement on my end.

Thanks in advance for any suggestions you can provide!

[tikibar1 · Accepted solution]

Yes, if logged in as the Account Owner in your MyVerizon account, you can put a text block on her line yourself, or you can call Customer Service and have them do it.

Customer Service:

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

[SydneyK]

Yes, you can do this. Sign in to your account through My Verizon. Select your mom's line and look in a section named Add or Change Features.