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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can I use Message+ while my account is Suspended?
sorfiano
Member

My Device was stolen so I suspended my Account to prevent whoever has it from using it.. I have downloaded the Message+ app on my computer to check my text messages and i get a error message saying that my account is suspended and to go to My Verizon and turn on Messaging.. How do I turn it on so that I can check my messages online?

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Re: Can I use Message+ while my account is Suspended?
dexman
Sr. Member

The Message+ app is linked to the mobile telephone number/account. When you activate the app on a computer, it asks for the mobile telephone number and texts a confirmation code.

If the account has been blocked/suspended, I don't think the app will work.

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Re: Can I use Message+ while my account is Suspended?
vzw_customer_support
Customer Support

Hi Sorfiano, I'm so sorry to hear your phone was stolen! I can certainly understand wanting to find alternative methods to stay in touch. Let's make sure we get you set up for success. Since the Message+ feature is a part of your service it is suspended as long as your account is. Have we started to look into any replacement options for your phone? Do you have an old device we can activate for you?

Melissa_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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