Is there any way to shut off that pin verification? I can't bring my phone into work. I use the web app to check my messages. So I have no way of receiving or entering the pin. I had been using your web app to text for years. Really not happy with this. Please advise.
DCFeline, we can understand the frustration with the additional verification. However, due to security concerns and ensuring the utmost safety of our customers' accounts, there is not a way to disable at this time.
JoshuaC_VZW
i use myverizon login/pw.
We'd like to apologize for the inconvenience this is causing, bearone21. While logged in, certain actions will require your pin verification as well. At this time, there are no plans to remove this as it adds additional security for your account. We hope this information was helpful
DanielleR_VZW
This has been going on for years. They know customers can't verify with a broken phone but they refuse to simply verify through email. They conceive that you cannot receive or make calls either. Customers should have a choice. They want you to march right down to a store and buy a new phone. I once ordered my son a phone in college but he still couldn't set it up because of this problem due to it being under my name. It takes empathy to understand how impossible they make their product to access & simply use.
Start a new topic or ask questions in the open forum.
