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Can not save pictures from Verizon message
richardw1
Member

I receive a picture message and I hold down and it says "saved to gallery". but I can not find the picture(s) anywhere. I have checked google photos and downloads. this just recently started. nothing new has been installed that would cause an issue. 

 

Moto Z force

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Re: Can not save pictures from Verizon message
vzw_customer_support
Customer Support

We always want to make sure you're able to view any media saved on your device through Verizon Messages. When a picture is saved on Verizon Messages, the picture will be saved onto an album called VZMedia. Could you please review your gallery and see if this album is present? DavidR_VZW

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