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Can receive picture messages but not text from one person
vicarara
Newbie
‎10-18-2012 09:17 PM

I am receiving picture messages but no text messages from one specific person.

I did a factory reset and took out my SIM card and battery.

He is sending snap shots of his responses and I am not getting anything.

PLEASE help! I have a Samsung Stratosphere.

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Re: Can receive picture messages but not text from one person
vzw_customer_support
Customer Service Rep
‎10-21-2012 08:54 PM

Hello to you Vicarara!

Help is here! That is too much effort for messaging! Thank you so much for all of the troubleshooting you've completed, you rock!

There may be a corruption with their actual contact in your phone since it's only happening to one person. Please delete that contact and readd it with the 10 digit number (no 1).

Are you using the messaging application that came with the phone or a 3rd party application?

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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