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Can't Download Messages+ to my PC
DanielNGross
Newbie

This is the message I got.  Scroll down for the log text...

[D6D0:FB98][2016-09-19T15:11:28]i001: Burn v3.9.1208.0, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\Dan\Downloads\Message+ (1).exe, cmdline: ''

[D6D0:FB98][2016-09-19T15:11:28]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Dan\AppData\Local\Temp\Message+_20160919151128.log'

[D6D0:FB98][2016-09-19T15:11:28]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Dan\Downloads\Message+ (1).exe'

[D6D0:FB98][2016-09-19T15:11:28]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Dan\Downloads\'

[D6D0:FB98][2016-09-19T15:11:28]i000: Setting string variable 'WixBundleName' to value 'Message+'

[D6D0:F184][2016-09-19T15:11:28]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.17.0'

[D6D0:FB98][2016-09-19T15:11:28]i100: Detect begin, 3 packages

[D6D0:FB98][2016-09-19T15:11:28]i000: Setting string variable 'NETFRAMEWORK45' to value '394254'

[D6D0:FB98][2016-09-19T15:11:28]i000: Trying per-machine extended info for property 'State' for product: {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

[D6D0:FB98][2016-09-19T15:11:28]i000: Setting numeric variable 'VCRedistx86' to value 5

[D6D0:FB98][2016-09-19T15:11:28]i052: Condition 'VCRedistx86<>2' evaluates to true.

[D6D0:FB98][2016-09-19T15:11:28]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

[D6D0:FB98][2016-09-19T15:11:28]i101: Detected package: vcredist_x86.exe, state: Present, cached: None

[D6D0:FB98][2016-09-19T15:11:28]i101: Detected package: NetFx45Web, state: Present, cached: None

[D6D0:FB98][2016-09-19T15:11:28]i101: Detected package: VMAApplication, state: Absent, cached: None

[D6D0:FB98][2016-09-19T15:11:28]i199: Detect complete, result: 0x0

[D6D0:F184][2016-09-19T15:34:10]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0

[D6D0:FB98][2016-09-19T15:34:10]i200: Plan begin, 3 packages, action: Install

[D6D0:FB98][2016-09-19T15:34:11]i052: Condition 'VCRedistx86=2' evaluates to false.

[D6D0:FB98][2016-09-19T15:34:11]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe

[D6D0:FB98][2016-09-19T15:34:11]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

[D6D0:FB98][2016-09-19T15:34:11]i000: Setting string variable 'WixBundleRollbackLog_VMAApplication' to value 'C:\Users\Dan\AppData\Local\Temp\Message+_20160919151128_0_VMAApplication_rollback.log'

[D6D0:FB98][2016-09-19T15:34:11]i000: Setting string variable 'WixBundleLog_VMAApplication' to value 'C:\Users\Dan\AppData\Local\Temp\Message+_20160919151128_0_VMAApplication.log'

[D6D0:FB98][2016-09-19T15:34:11]i201: Planned package: vcredist_x86.exe, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[D6D0:FB98][2016-09-19T15:34:11]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[D6D0:FB98][2016-09-19T15:34:11]i201: Planned package: VMAApplication, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[D6D0:FB98][2016-09-19T15:34:11]i299: Plan complete, result: 0x0

[D6D0:FB98][2016-09-19T15:34:11]i300: Apply begin

[FB1C:F7AC][2016-09-19T15:34:16]i360: Creating a system restore point.

[FB1C:F7AC][2016-09-19T15:34:16]i362: System restore disabled, system restore point not created.

[FB1C:F7AC][2016-09-19T15:34:16]i000: Caching bundle from: 'C:\Users\Dan\AppData\Local\Temp\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\.be\Message+.exe' to: 'C:\ProgramData\Package Cache\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\Message+.exe'

[FB1C:F7AC][2016-09-19T15:34:16]i320: Registering bundle dependency provider: {c828830f-53d4-4a2f-ad5a-0b86574bce11}, version: 1.0.17.0

[FB1C:FB34][2016-09-19T15:34:18]i305: Verified acquired payload: VMAApplication at path: C:\ProgramData\Package Cache\.unverified\VMAApplication, moving to: C:\ProgramData\Package Cache\{EBFB7F60-1DF5-47B5-BCF6-8182CB9350D8}v1.0.17.0\Message+.msi.

[FB1C:F7AC][2016-09-19T15:34:18]i323: Registering package dependency provider: {EBFB7F60-1DF5-47B5-BCF6-8182CB9350D8}, version: 1.0.17.0, package: VMAApplication

[FB1C:F7AC][2016-09-19T15:34:18]i301: Applying execute package: VMAApplication, action: Install, path: C:\ProgramData\Package Cache\{EBFB7F60-1DF5-47B5-BCF6-8182CB9350D8}v1.0.17.0\Message+.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLFOLDER=""'

[FB1C:F7AC][2016-09-19T15:34:19]e000: Error 0x80070643: Failed to install MSI package.

[FB1C:F7AC][2016-09-19T15:34:19]e000: Error 0x80070643: Failed to execute MSI package.

[D6D0:FB98][2016-09-19T15:34:19]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[D6D0:FB98][2016-09-19T15:34:19]i319: Applied execute package: VMAApplication, result: 0x80070643, restart: None

[D6D0:FB98][2016-09-19T15:34:19]e000: Error 0x80070643: Failed to execute MSI package.

[FB1C:F7AC][2016-09-19T15:34:19]i318: Skipped rollback of package: VMAApplication, action: Uninstall, already: Absent

[D6D0:FB98][2016-09-19T15:34:19]i319: Applied rollback package: VMAApplication, result: 0x0, restart: None

[FB1C:F7AC][2016-09-19T15:34:19]i329: Removed package dependency provider: {EBFB7F60-1DF5-47B5-BCF6-8182CB9350D8}, package: VMAApplication

[FB1C:F7AC][2016-09-19T15:34:19]i351: Removing cached package: VMAApplication, from path: C:\ProgramData\Package Cache\{EBFB7F60-1DF5-47B5-BCF6-8182CB9350D8}v1.0.17.0\

[FB1C:F7AC][2016-09-19T15:34:19]i330: Removed bundle dependency provider: {c828830f-53d4-4a2f-ad5a-0b86574bce11}

[FB1C:F7AC][2016-09-19T15:34:19]i352: Removing cached bundle: {c828830f-53d4-4a2f-ad5a-0b86574bce11}, from path: C:\ProgramData\Package Cache\{c828830f-53d4-4a2f-ad5a-0b86574bce11}\

[D6D0:FB98][2016-09-19T15:34:19]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

Labels (1)
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Re: Can't Download Messages+ to my PC
vzw_customer_support
Customer Support

DanielNGross,


Messages+ is a great application. I use it myself. Let’s get the details and get this working. Can you tell me what operating system you are using? Do you have any Firewalls or are you using a proxy server?


Please Try the steps below:
1) Make sure all the windows updates are installed and are up-to-date. If not, please install all the Windows updates. Reboot your machine and try installing Message+ again. If the issue still persists, then go to step 2)

2) Please do not perform this step, if you are running Windows 8 or above. If you are running Windows 7, download and install the "Fix MSI software update registration corruption issues" tool from Microsoft, from the link below:
https://support.microsoft.com/en-us/kb/976982

Run the tool and follow the steps in the Fix it wizard.


Please keep us posted on any further issues.


JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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