Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Can't Text or post on Facebook

When I open my text and attempt to reply I can not do so by using my keyboard. It will let me type one word and lock up. It then goes takes me back to all my text messages. If I use the keyboard on screen I have to continually reopen the keyboard. It stalls when typing words and it extremely incovenient!

Labels (1)
Re: Can't Text or post on Facebook
Verizon Employee

Hello jmullenhour,


I apologize for the delayed response as I understand how important having a working keyboard is in today's day and age! Does this only happen in the messaging app and Facebook? Have you tested other apps like composing an email in Gmail? It is possible there is some corrupted data in the phone related to the keyboard.  I would suggest clearing the keyboards cache and/or data within the phone.


Press Menu

Choose Settings

Choose Applications

Choose Manage Applications

Choose All

Select Multi-Touch Keyboard

Clear cache and/or data


Please let me know if I can troubleshoot further to find a resolution for your keyboard concerns.

Re: Can't Text or post on Facebook

Thank you so much! I made it through it with out tossing the phone! Your reply fixed the problem! Thank you for your time!