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Can't activate account in messages+.
Enthusiast - Level 1

I can't activate account to sync old messages to verizion messages+. I recently got a "new" phone through the insurance. It's the exact same as my previous phone, a Galaxy S9. At first I'd used smart switch to restore messages, calls, photo, ect. Messages+ seemed to work fine. I had to factory reset the device due to other issues, and not having the previous device anymore had to do a fresh install. I updated, opened and setup the app, but in both the first menu, and under settings and accounts I can't "activate account" it pops up saying "please wait activating services" and then does nothing. The option to activate still shows and I can't sync my messages to get my old messages back. I've tried updating, uninstalling/reinstalling, clear cache and reset, clearing cache and data and resetting, and I've went into the phone recovery and cleared the phone cache. Absolutely nothing works, I'm beyond frustrated, please help.

Re: Can't activate account in messages+.
Customer Service Rep

We always want your Messages+ to work properly. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.