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Can’t connect to wifi

AdamJ3
Newbie
‎07-04-2025 11:02 AM

Hi, just got home from a two week vacation and none of our phones or Roku are finding my Wi-Fi signal when router is on and getting signal, any suggestions? Thank you 

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SynthpopAddict
Champion - Level 3
‎07-04-2025 11:43 AM

If you were outside of the US, turn off roaming because my guess is your devices are trying to connect to an overseas ISP.  Do a manual scan for WiFi networks and select your home's WiFi network.

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I'm not a Verizon employee, just another customer trying to help.

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SynthpopAddict
Champion - Level 3
‎07-04-2025 11:43 AM

If you were outside of the US, turn off roaming because my guess is your devices are trying to connect to an overseas ISP.  Do a manual scan for WiFi networks and select your home's WiFi network.

-------------
I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Customer Service Rep
‎07-06-2025 11:05 AM

We hope you had a great vacation! We can absolutely take a look at your signal to see whats going on with the connection. We are sending over a private note to get additional details. 

-Meg

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