Can't download my text messages record as a spreadsheet. Help.

[Allusernamestaken]

I can't download my text message record. When I try i get the message "Your request could not be processed at this time. Please try again later." This has been going on for at least 10 days. It did work a few months back. I have tried contacting Chat Support with poor results that have ended in being disconnected from second level support multiple times. Why am I paying such high prices for the "Most reliable, Best rated, Most coverage, service provider" and I can't even use a simple download feature?

[vzw_customer_support]

We understand how having access to download your text messages can be convenient. Let's work together and make sure we review all the options available. How are you trying to download them exactly? When was the last time you had access to do this? ~Gina

[mb-12]

Having the same issue downloading usage to a spreadsheet using the hyperlink found in the Call History log.

[vzw_customer_support]

mb-12, downloading your text messaging logs should never be difficult. We will be pleased to assist you. Are you using a PC or the My Verizon Mobile app?  

-Jacob