Can't get Verification code Texts with web messaging or desktop
tonyc12
Enthusiast - Level 1

2FA verification texts do come through using the web or desktop versions of the messaging service.  Why is this?  How can it be fixed.

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vzw_customer_support
Customer Service Rep

2FA verification is very important to us, tonyc12. We want to get additional information on this situation. As jav6 mentioned, verification texts are typically sent to the cell phone on the account. To clarify, are you not receiving these messages to your cell phone?

 

-Gerson

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jav6
Champion - Level 3

@tonyc12 wrote:

2FA verification texts do come through using the web or desktop versions of the messaging service.  Why is this?  How can it be fixed.


Security codes for verification are sent to the primary device on the account, not secondary devices.

...Just another VZW customer...trying to offer some assistance...
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