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Can't receive International Text
roman132
Member

Hello,

I'm not able to receive text messages from Russia on Verizon, tested on 2 providers: BeeLine and Megafon.

They type my number correctly: +1XXXXXXXXXX. They can receive my text messages.

I just switched from AT&T and it worked there just fine.

How do I fix it?

I just called Verizon customer support, however your operators are incompetent and are not helpful at all.

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Re: Can't receive International Text
rara105
Novice

You need an international package put on your account to be able to receive them. If you have a smart phone your best bet is to just download an app called Voxofon,it will allow you to text internationally for free=]

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Re: Can't receive International Text
vzw_customer_support
Customer Support

Hello Roman132,

I know how important it is to stay in contact with everyone, especially if they're overseas.  I will be delighted to provide some suggestions.

First please review this link to ensure we have a partnership with the participating carriers: http://bit.ly/QgACjT

If we do in fact have a partnership you would want to ensure you have a feature called International Dialing on your account. We can add this for you at no additional cost. 

I've followed you so you can send me a Direct Message with your phone number so I can verify this for you.

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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