Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't receive SMS
kralon20
Member

I've had this Pixel 6 for six months and all has worked fine. This morning, it suddenly stopped receiving SMS messages. I can send them, I can call, I can receive calls. I just can't receive SMS messages.

I spent two hours on Verizon live chat and tried various solutions, but none worked. Then the rep started ghosting me which took about another 40 minutes for me to realize he was never coming back.

Any help would be greatly appreciated!

 

0 Likes
Re: Can't receive SMS
vzw_customer_support
Customer Support

kralon20, thanks for reaching out to us about this via Social Media. Messaging is an essential feature to have, so I am more than happy to help in any way. Have you downloaded any new apps or software updates? Which Messaging app are you using?-Dia

0 Likes
Re: Can't receive SMS
kralon20
Member

I'm using Android Messages. It was last updated on Aug 1 and had been working until this morning. I can't think of any other apps I've put on my phone recently.

0 Likes
Re: Can't receive SMS
kralon20
Member

Also, I switched over to the Verizon messaging app and had the same issue. So I don't believe it's an app issue. So I don't believe it's an app issue.

0 Likes
Re: Can't receive SMS
vzw_customer_support
Customer Support

We appreciate you sharing this with us, kralon20. Is the issue with receiving text messages happening when your device is not connected to Wi-Fi? 

-Brett

0 Likes