Can't receive txt msg from one number with ATT
justrena911
Newbie

Im having problems receiving txt msg from one number in general..They have ATT.The receive mine but I have never received one of theirs. It shows that it sent from there phone, called CS and we did *228 and was on hold with tech support but its still not fixed. There are no blocks I have tried to block the number and then unblock it, pulled the battery. I am able to send and receive from other ATT custs this is the only one that I am having a problem with.Anyone know a fix for this or has anyone else had this problem

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Ms_Shonta
Contributor - Level 2

The person that is not able to text you back may need to contact AT&T to have troubleshooting done on their device. With proper troubleshooting done on your device with the help of a representative and that AT&T customer being able to receive your messages the error may come from the other wireless carrier.  

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budone
Legend

Make sure they are using your ten digit number to send the message, not just the seven digit number.

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