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Can't send videos
Willdu1
Newbie
‎02-04-2017 09:01 AM

With the new update, I can't send videos of any length in high resolution. The app crashes while attemping to send. Tried to uninstall and reinstall, same result. When someone sends me a video it tells me in install the app to view it.

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Re: Can't send videos
vzw_customer_support
Customer Service Rep
‎02-06-2017 09:20 AM

Willdu1 - I apologize for the issues you're having with your video text messages. I send pictures and videos often, so I can understand how this issue has you feeling. I am confident that we can get this issue resolved, so that you can send your videos via text message. What update did you do? Software upgrade for your device or did you update the text messaging application. What specific text messaging application are you using? Are you able to receive videos?

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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