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Can't uninstall Message+ and it doesn't work at all
dsplzion
Member

When I try to run the desktop app the cursor changes for about 5 seconds and then nothing else happens so I tried to uninstall it but it errors out with a failure message.

0x80070643 - Fatal error during installation.

here's the log file:

[1B94:11AC][2015-08-23T12:25:02]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Eric\Downloads\Message+.exe, cmdline: ''

[1B94:11AC][2015-08-23T12:25:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Eric\AppData\Local\Temp\Message+_20150823122503.log'

[1B94:11AC][2015-08-23T12:25:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Eric\Downloads\Message+.exe'

[1B94:11AC][2015-08-23T12:25:03]i100: Detect begin, 3 packages

[1B94:11AC][2015-08-23T12:25:03]i000: Setting string variable 'NETFRAMEWORK45' to value '378758'

[1B94:11AC][2015-08-23T12:25:03]i000: Trying per-machine extended info for property 'State' for product: {F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}

[1B94:11AC][2015-08-23T12:25:03]i000: Setting numeric variable 'VCRedistx86' to value 5

[1B94:11AC][2015-08-23T12:25:03]i052: Condition 'VCRedistx86<>2' evaluates to true.

[1B94:11AC][2015-08-23T12:25:03]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

[1B94:11AC][2015-08-23T12:25:03]i101: Detected package: vcredist_x86.exe, state: Present, cached: None

[1B94:11AC][2015-08-23T12:25:03]i101: Detected package: NetFx45Web, state: Present, cached: None

[1B94:11AC][2015-08-23T12:25:03]i101: Detected package: VMAApplication, state: Present, cached: None

[1B94:11AC][2015-08-23T12:25:03]i199: Detect complete, result: 0x0

[1B94:11AC][2015-08-23T12:25:04]i200: Plan begin, 3 packages, action: Uninstall

[1B94:11AC][2015-08-23T12:25:04]w208: Plan disabled rollback for package: VMAApplication, due to incomplete cache: None, original rollback action: Install

[1B94:11AC][2015-08-23T12:25:04]i000: Setting string variable 'WixBundleLog_VMAApplication' to value 'C:\Users\Eric\AppData\Local\Temp\Message+_20150823122503_0_VMAApplication.log'

[1B94:11AC][2015-08-23T12:25:04]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

[1B94:11AC][2015-08-23T12:25:04]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86.exe

[1B94:11AC][2015-08-23T12:25:04]i201: Planned package: VMAApplication, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: None, cache: No, uncache: No, dependency: Unregister

[1B94:11AC][2015-08-23T12:25:04]i201: Planned package: NetFx45Web, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1B94:11AC][2015-08-23T12:25:04]i201: Planned package: vcredist_x86.exe, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1B94:11AC][2015-08-23T12:25:04]i299: Plan complete, result: 0x0

[1B94:11AC][2015-08-23T12:25:04]i300: Apply begin

[1F08:1514][2015-08-23T12:25:05]i360: Creating a system restore point.

[1F08:1514][2015-08-23T12:25:17]i361: Created a system restore point.

[1F08:1514][2015-08-23T12:25:17]i326: Removed dependency: {e81287bb-3cf1-409f-abb0-f046c5df16cc} on package provider: {39C4A734-DB37-4A74-81F9-743E43FBD9C1}, package VMAApplication

[1F08:1514][2015-08-23T12:25:17]i329: Removed package dependency provider: {39C4A734-DB37-4A74-81F9-743E43FBD9C1}, package: VMAApplication

[1F08:1514][2015-08-23T12:25:17]i301: Applying execute package: VMAApplication, action: Uninstall, path: C:\ProgramData\Package Cache\{39C4A734-DB37-4A74-81F9-743E43FBD9C1}v1.0.16.0\Message+.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLFOLDER=""'

[1F08:1514][2015-08-23T12:25:26]e000: Error 0x80070643: Failed to uninstall MSI package.

[1F08:1514][2015-08-23T12:25:26]e000: Error 0x80070643: Failed to execute MSI package.

[1B94:11AC][2015-08-23T12:25:26]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[1B94:11AC][2015-08-23T12:25:26]i319: Applied execute package: VMAApplication, result: 0x80070643, restart: None

[1B94:11AC][2015-08-23T12:25:26]e000: Error 0x80070643: Failed to execute MSI package.

[1F08:1514][2015-08-23T12:25:26]i323: Registering package dependency provider: {39C4A734-DB37-4A74-81F9-743E43FBD9C1}, version: 1.0.16.0, package: VMAApplication

[1F08:1514][2015-08-23T12:25:26]i325: Registering dependency: {e81287bb-3cf1-409f-abb0-f046c5df16cc} on package provider: {39C4A734-DB37-4A74-81F9-743E43FBD9C1}, package: VMAApplication

[1B94:11AC][2015-08-23T12:25:26]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

Labels (1)
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1 Solution

Correct Answers
Re: Can't uninstall Message+ and it doesn't work at all
lynne_vzw
Verizon Employee

We've heard back from our Verizon Messages developer team, dsplzion. They've identified the issue you're experiencing as related to an issue installing Microsoft updates. Here are the steps they've recommended.

1) Make sure all the windows updates are installed and are up-to-date. If not, please install all the Windows updates. Reboot your machine and try installing Message+ again. If the issue still persists, then go to step 2)

2) Please do not perform this step, if you are running Windows 8 or above. If you are running Windows 7,  download and install the "Fix MSI software update registration corruption issues" tool from Microsoft, from the link below:

https://support.microsoft.com/en-us/kb/976982

Run the tool and follow the steps in the Fix it wizard.

Please keep us posted on this issue.

LynnD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: Can't uninstall Message+ and it doesn't work at all
Not applicable

HI -

The desktop app link on the Product Page is broken. If you downloaded the app recently, this could be why it is not performing properly for you.

The update to the app will be available, I am told, on 9/7.  Please download the app at that time from this page.

http://www.verizonwireless.com/wcms/consumer/products/verizon-messages.html

If you prefer not to update and use the app, and want to uninstall,  please consult with an IT professional. The app should uninstall without issue, but since you are having an issue, you will need to consult with a friend/professional who can access your computer.

I hope this helps.

Thanks,

ALIE

0 Likes
Re: Can't uninstall Message+ and it doesn't work at all
dsplzion
Member

Alie,


I just tried downloading the 'new' version and it's the same file as the previous version.  I tried to use it to uninstall and it gives me the same error. 0x80070643 - Fatal error during installation. 


I don't need a friend to help me with my computer. I'm a 30+ year veteran IT guy.  Your software should uninstall itself properly and if it doesn't, Verizon should release an uninstaller for it that does.  I shouldn't have to hunt down every registry setting manually.  At the very least Verizon should release instructions on manually uninstalling it. 

Please update me if/when the installer is updated and i'll try it again.

Thank you for replying to my message.

Eric

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Re: Can't uninstall Message+ and it doesn't work at all
vzw_customer_support
Customer Support

You've got vast experience working with computers, dspizion. We want our desktop version of the product working flawlessly, and are disappointed to hear that it's not allowing you to install it. Let's find a work around. What were you looking to use the desktop appllication for?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Can't uninstall Message+ and it doesn't work at all
dsplzion
Member

That's an odd question. Is there more than one use for it?

On Sep 28, 2015 5:00 AM, "Verizon Wireless Customer Support" <

0 Likes
Re: Can't uninstall Message+ and it doesn't work at all
Not applicable

HI dsplzion,

Please supply your answers to the below questions from the developers:

1) Which operating system version is he is running on ?

2) Which version of Message+ is he trying to uninstall ?

3) What is the error message he gets when he tries to uninstall ? Screenshots would be very helpful.

Thanks,

ALIEM

0 Likes
Re: Can't uninstall Message+ and it doesn't work at all
dsplzion
Member

Answers:

1.  I'm using Windows 7 Service Pack 1

2.  Trying to uninstall 1.0.16.0

3.  As stated in my original post:  0x80070643 - Fatal error during installation.

failure message verizon.png

0 Likes
Re: Can't uninstall Message+ and it doesn't work at all
vzw_customer_support
Customer Support

Getting this error message resolved is our top priority, dsplzion. We've sent your answers to our Verizon Messages developer team. As soon as we receive a reply, we'll post here.


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Can't uninstall Message+ and it doesn't work at all
lynne_vzw
Verizon Employee

We've heard back from our Verizon Messages developer team, dsplzion. They've identified the issue you're experiencing as related to an issue installing Microsoft updates. Here are the steps they've recommended.

1) Make sure all the windows updates are installed and are up-to-date. If not, please install all the Windows updates. Reboot your machine and try installing Message+ again. If the issue still persists, then go to step 2)

2) Please do not perform this step, if you are running Windows 8 or above. If you are running Windows 7,  download and install the "Fix MSI software update registration corruption issues" tool from Microsoft, from the link below:

https://support.microsoft.com/en-us/kb/976982

Run the tool and follow the steps in the Fix it wizard.

Please keep us posted on this issue.

LynnD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes