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Can't use messaging service at all, are there problems currently?
GiantGentleman

We use the messaging service for work and I use it for my personal line while at work and home.  I (or anyone in my department that uses the same line to send/receive messages) can't get them to go through.  They apparently go through hours later.  It won't generate a new code if we try to uninstall/reinstall the Desktop App.

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Re: Can't use messaging service at all, are there problems currently?
vzw_customer_support
Customer Support

GiantGentleman,


That's certainly concerning to hear! We want to make sure everything works great for you. Does this only happen when you try to use this at work? Or do you get the same issues when trying to use this at home? What type of device do you have? Do messages work well when you send them from the phone?


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't use messaging service at all, are there problems currently?
LanceA1972
Member

I am having same issue with trying to get security code.  The code takes around 3 hours to get then the code doesn't work.  Called tech support and they are saying I need a new phone.  I have deleted app and reinstalled and even took my phone to factory reset and still doesn't work.

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Re: Can't use messaging service at all, are there problems currently?
vzw_customer_support
Customer Support

LanceA1972, staying connected is so important whether it's work related or for personal needs. We want to come together and figure this out. Same issue with other messaging apps?   What is the make and model of your device?


NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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