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Cancel service
lagaile100
Member

I recently attempted to activate a phone. It never got activated because of a problem with my phone. I was setting up a phone I already had. I setup autopay and don't need it. One payment has already been taken. I need this credited back to my Visa card and autopay canceled. I've been on the phone 6 times trying to get this canceled. I've been transferred from agent to agent. Been hung up on.

I need this taken care of. Getting very frustrated at this point.

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Re: Cancel service
vzw_customer_support
Customer Support

lagaile100, we understand your time is valuable, and I'm sorry to hear that you haven't obtained a resolution after working with several representatives. I want to ensure that you are able to get a resolution with the payments on your account and your phone activation. Please check your inbox for a Private Message.

 

Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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