Cannot get Verizon messenger to open

[JC9395]

I have been trying to get Verizon messenger to open for quite awhile. It tries, displays this error message and then closes again. How can I get it to open and access my existing messages? Thanks

[jav6]

What 'messenger' app is that?  Have you tried uninstalling/re-installing it?  What make/model device do you have?

[Ann154]

That's an iPhone.

[vzw_customer_support]

JC9395,

No one enjoys seeing error messages. I will be happy to help fix this for you and get you messaging again. Is this the only app giving you this error? Have you tried to perform a power cycle? Is there an update available for the app?

JuanD_VZW

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[Robwky]

I have the same issue on my new z10 tablet. verizon messenger app freezes. Tried to reboot and deleted all other messengers and it is still unable to open.