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Cannot receive photos
Not1Not2
Member

I cannot receive photos via text messages from someone with an iphone 3 on ATT.  I can send myself text messages with photos from messenger services such as Heywire.  The message from an Iphone shows an attachment but it is too small to be a photo.  When I download it, I cannot find the download anywhere on my phone.  Also, the size of the attachment is too small to actually be a photo.  Any suggestions?

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Re: Cannot receive photos
vzw_customer_support
Customer Support

Allow us to get you up and running with your picture messaging Not1Not2. So that we can troubleshoot correctly, what make & model phone are you using? Are you able to receive picture messages from other numbers besides AT&T customers?


Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Cannot receive photos
Not1Not2
Member

I have sent photos to myself from alternative Text messaging services such

as Heywire.  They seem to work fine.  No one else has tried to send me

photos.  Also, the person who tried to send a photo tried another text

messaging service I used and that didn't work either.

Ron

<<Private information removed>>

On Tue, Dec 31, 2013 at 10:12 AM, Verizon Wireless Customer Support <

Message was edited by: Verizon Moderator

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Re: Cannot receive photos
Not1Not2
Member

Sorry I have a Droid Razr

Ron

<<Private information removed>>

Message was edited by: Verizon Moderator

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Re: Cannot receive photos
vzw_customer_support
Customer Support

Thanks for the details Not1Not2! Can you try sending yourself a picture message (MMS) from your own phone? You can do this by typing your own 10 digit number into the "To" field of your message and attaching a picture. Let us know if that goes through okay for you and you receive it back with a viewable attachement.

Also, does this person who's messaging you have any issues with sending picture messages to anyone else? Please keep us posted!

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Cannot receive photos
Not1Not2
Member

I can send myself a photo and the person says she does not have any trouble

sending photo's to others.  However, I do wonder about the fact that she

cannot send a photo by email from her phone.  By the way, thank you very

much for your effort.

>>Personal information removed to comply with the <<


Message was edited by: Verizon Moderator

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Re: Cannot receive photos
vzw_customer_support
Customer Support

Awesome! Thanks for trying that for us, Not1Not2. That confirms your picture messaging service is not blocked for sending or receiving the messages. When this person is sending you the message, is he/she using your 10-digit mobile number or your email address? You mentioned earlier you receive something with an attachment on your phone when he/she sends it but the attachment is too small to be a photo. Does the message show in your stock text messaging application or do you have a 3rd party messaging app installed? Also, do you have or have you recently had any iOS products (iPhone, iPad, etc) active with the same contact information she has on her iPhone? Her device might be trying to send as an iMessage if you do.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: Cannot receive photos
Not1Not2
Member

The person sending the photos is using my telephone number. To my

knowledge, I do not have any iApps on my phone.

The message shows in my stock messaging App.

On Jan 6, 2014 9:05 AM, "Verizon Wireless Customer Support" <

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Re: Cannot receive photos
vzw_customer_support
Customer Support

Thanks for that info! Each carrier has size restrictions that will only allow a max amount of data to be sent. Do you know what size restrictions the other person has? Could they find out?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot receive photos
Not1Not2
Member

The person who attempted to send me photos doesn't want to respond so I

guess I will just let this go. Since she seems to be able to send photos to

others, this doesn't seem likely to be the problem. In regard to the

size limit I found this on the web:

The terms and conditions do not specify the size limitation for MMS, all

they state is "*AT&T reserves the right to change the Picture/Video message

size limit at any time without notification*.", this can be found in

section 6.5, paragraph 1 of the terms and conditions here Link

1<http://www.att.com/shop/en/legalterms.html?toskey=wirelessCustomerAgreement#whatAreTheGenTermsApplyDataMsgPlans>.

However this link here states that the current size limitation is 600KB

as Dcookie <http://forums.att.com/t5/user/viewprofilepage/user-id/1785834>

stated

earlier. Link 2<http://www.att.com/esupport/article.jsp?sid=34458&cv=820#fbid=FoqGYTwpPsT>

Thank you very much for your help.

On Mon, Jan 6, 2014 at 6:33 PM, Verizon Wireless Customer Support <

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