Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cannot send/receive MMS since upgrading plan
jmargel
Member

Upgraded my plan last Thursday from 2gb to unlimited.  I have a samung s20+ 5g.  When trying to send pictures through message+ it fails.  i cannot receive pictures either.  The other two lines using iPhones are working fine.  Went through the troublshooting tips without any luck.  Any advice?

0 Likes
Re: Cannot send/receive MMS since upgrading plan
vzw_customer_support
Customer Support

I am so sorry to hear of any issues with sending messages. Let's get this figured out.Have you tried switching the Messaging App? Are you getting an error when trying to send the message? Instructions can be found here for switching your default messaging app.  

 

-AL 

0 Likes