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Cannot view messaging on computer at my verizon all of a sudden. using messages
jmg-k9crazy
Member

Cannot view messaging on computer at my verizon all of a sudden. using messages

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Re: Cannot view messaging on computer at my verizon all of a sudden. using messages
vzw_customer_support
Customer Support

jmg-k9crazy,

Sorry to hear about the messaging not functioning!  Are you referring to Verizon Messages?  What browser are you using?  Do you still have the Verizon messaging app on your phone?

This link answers any and all questions regarding Verizon messages; http://vz.to/1k3gBxd .

We're here as well if you need anything!


TrevorC_VZW

Follow us on Twitter @VZWSupport

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Re: Cannot view messaging on computer at my verizon all of a sudden. using messages
jmg-k9crazy
Member

Hi,

it is Not the phone.  It is the web app that I am having issues with.

When I try to login to the web app for the message+ integration, I cant even get to the web app at all, it just sits there with a moving clockwise circle for a minute and then I get the error message.

"your request has failed. please try again later"

  I have spoken to tech support 4 times and diagnosed the phone and the phone is fine. tech told me that it is indeed the my verizon web app that is the issue.

My primary line is fine, bit my secondary line just started this error a few days ago.

We all pay a lot of money per month to not have this feature work.  I am not pleased at all right now. Tech support cannot figure out what the issue is with the web app.

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Re: Cannot view messaging on computer at my verizon all of a sudden. using messages
vzw_customer_support
Customer Support

jmg-k9crazy lets get things running smoothly again! We apologize for the difficulty but we'll do everything we can to help! What web browser are you using?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot view messaging on computer at my verizon all of a sudden. using messages
frances98
Member

AshleyS can you help me...i'm having the same issue.  I cannot access my text messaging through vtext.com.  I get the same problem as jmg-k9crazy.  I have tested through 3 different browsers on 2 different PCs and through my phone's browser and all the same response.

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Re: Cannot view messaging on computer at my verizon all of a sudden. using messages
vzw_customer_support
Customer Support

I'm really sorry about this frances98! When was the last time you were able to access Verizon Messages? Are you able to use via the Verizon Messages application on your cell phone? I see you posted on 9/9. Have you been able to access since then? Please keep us posted.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: Cannot view messaging on computer at my verizon all of a sudden. using messages
IAMDESPERATE
Member

SAME

 

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Re: Cannot view messaging on computer at my verizon all of a sudden. using messages
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.