Contacts not showing up on Messages+ website
MGGregory
Enthusiast - Level 1

I have been using Messages+ on the web in a work computer for months. Up until yesterday morning, the names of my contacts showed up in my texting history. Yesterday midmorning, they all changed to phone numbers only and I cannot search for my contacts on the web. The app on my phone is fine (although it did give me phone numbers only for a few minutes last night. I restarted my phone and all has been normal.) I backed up my contacts and messages this morning and opened a new web page for messages plus, but still no contact names.

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17 Replies
BPNOALARM
Newbie

MINE IS FIXED! I decided to compose a message and typed in my clients name to see if it would recognize it. All of a sudden the whole list went from phone numbers back to contact names. ?? Anyway, it's fixed just like that.

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vzw_customer_support
Customer Service Rep

It's important to see your contact names, MGGregory. I'm here to help. When did this start? What is the make/model of your phone? Were there any recently app updates?

 

Tracy_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BPNOALARM
Newbie

This has been happening to me as well. I don’t have a smart phone so I do a lot of my texting from my computer (Mac, Safari) on the Verizon website.

Suddenly a couple of days ago the Contact Names disappeared and the recent texts are just showing up as Phone Numbers.

Haven’t changed anything. Tried clearing cache, tried another browser, restarted computer, checked settings, and it’s also the same on my Kindle tablet. It works on my phone but I have the LG that slides open and has a keyboard (not a smart phone).

Help! Can't keep track of clients!

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SHASTA72
Enthusiast - Level 2

Same issue with me.  Any answers??

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BPNOALARM
Newbie

The same thing is happening with me. I tried another browser and it's the same. Customer service told me to restart my computer and no change. Anybody??

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vzw_customer_support
Customer Service Rep

Hi BPNOALARM, I know how important it is to make sure you have your messages+ app working properly. At this time I would recommend you seeing if there is a way to update the app on your computer. Once that it done restart the computer one more time and let us know what the results are. What kind of OS are you using? 

 

Jennifer_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BPNOALARM
Newbie

MINE IS FIXED! I decided to compose a message and typed in my clients name to see if it would recognize it. All of a sudden the whole list went from phone numbers back to contact names. ?? Anyway, it's fixed just like that.

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timblaktu
Enthusiast - Level 2

I just reported another instance of I think the same problem here.

I have not yet tried to reinstall the app. I will do so and report back.

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timblaktu
Enthusiast - Level 2

After signing up for Cloud, syncing my contacts to Cloud successfully from my Note 9, and reinstalling Verizon Messages app on Windows 10, I still see numbers only and no names in the app. Please advise.

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vzw_customer_support
Customer Service Rep

timblaktu, we know how important it is to be able to view contacts while in Verizon Messages. Let's figure out what is causing this. When did you begin having trouble? Have you started using any third party syncing software to save your contacts or other information? 

 

 

MichelleH_VZW

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timblaktu
Enthusiast - Level 2

The problem that I reported has always existed since I became a Verizon customer 6 or so months ago. I installed Messages windows app and although it was able to send and receive messages, I've never seen anything but phone numbers in there instead of names.

I didn't sign up for Cloud and sync my contacts until a couple hours ago, as I reported earlier. The contacts appear in the Verizon Messages on the web, but Windows Messages app still doesn't see contacts. 😞

I have not made any recent changes to what services I use to sync my contacts recently. I have been using google contacts as the primary contact database for years with no problems.

Can you please offer some help?

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vzw_customer_support
Customer Service Rep

We thank you for the additional details, timblaktu,

Let's keep going. Take a look at a contact you frequently message. How is it stored into your device? For example, are there 7, 10, or 11 digits saved? What happens when the number is stored as 10 digits?

KatiM_VZW

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timblaktu
Enthusiast - Level 2

My wife is a good example. Her contact is stored in Google Contacts and her number is 11 digits, including the prefix 1. I barely see how this is relevant, however. WHen I look at my contacts in Windows Messages app (yes, it does sometimes show some contacts, but not all, about 16 out of the several hundred that are synced to the cloud), I see some contacts with the 11 digit format and some that are 10.

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Ellebell
Newbie

I have a similar issue with my IPad.  If I connect to the message app via a web browser it displays names.  If I connect via the message + app, numbers only.

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vzw_customer_support
Customer Service Rep

Hello Ellebell,

 

Having the ability to use either an application or a web browser definitely comes in handy. I can clear up these details for you. Please keep in mind that your view in an application versus a web browser will be different. Space limitations are the reason that all the information isn't located in the same area, when comparing a web browser to an application. Here is a link with the most frequently asked questions about Verizon Messages (Messages +): http://spr.ly/6600ELdB6

 

ChristinaB_VZW

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Shawn2020
Newbie

I was having this issue as well. I noticed it in the web browser version.

I turned on Verizon Cloud sync of my contacts, but then I noticed a conflict with one of my contacts who changed their phone number all of a sudden showed up twice on my contact list. Once I deleted the conflict my Verizon Messages on the browser started showing all the names.

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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